The Technical Support Analyst is responsible for providing a first point of contact for all inbound customer enquiries and providing expertise to customers, distributors and internal stakeholders for one or more major product families. The position’s main purpose is to diagnose and resolve both technical and product functional inquiries or to handle implementation requirements.
Empresa: ProQuest-ExLibris. Lugar: Madrid o Bercelona. Plazas: 1.
Bachelor’s degree with at least 2 years’ related client service experience, or equivalent combination of education and experience.
Fluent Spanish and English language skills; any other European language is an advantage.
Proven skills with MS Office Suite of products.
Experience with tools/services such as Salesforce, Atlassian, WebEx and other relevant support systems.
Strong understanding of HTML, CSS, web proxy, IP addresses.
Experience with library workflow tools such as OPACs, discovery layers, academic research tools and other bibliographic records systems.
Experience using SQL.
Demonstrated experience with troubleshooting in UNIX systems and/or Oracle databases.
Ability to learn new products quickly and to adapt to changes in delivered services.
The unit provides WHO (World Health Organization) staff with a range of tools and services needed for the organization to remain a leading norm and standard setting institution. The WHO has begun a staff selection process to hire a Metadata/Systems Librarian.
Essential: A first level university degree in the field of library or information science or in a substantively related field, ideally supplemented by an advanced degree in library science.
Essential: – Professional experience in library work for a minimum of 5 years at the national level with some international experience. A minimum of 3 years of intensive experience with automated library systems….
Knowledge of automated information systems as applied in libraries and/or information networks.
Familiarity with version control software
Familiarity with conceptual and practical knowledge of the technologies used to manage and access e-resources including best practices for managing the records that track electronic purchases, subscriptions, and licenses.
Deep understanding of the technologies and processes of online information provision and access as well as excellent knowledge of database and internet related tools.
Demonstrated analytical and organizational skills and ability to make sound judgements and take decisions.
Demonstrated capacity for both working independently and as part of a team; relates and works well with people of different cultures, gender and backgrounds; good interpersonal skills.
Good capacity to work under pressure with ability to face unexpected and urgent issues.
Excellent knowledge of a database software supporting information references.
Se busca un administrador de OpenText para CSC Asturias
Empresa: CSC Asturias Lugar: Avilés (Asturias). Plazas: 1. Descripción: Se necesita cubrir una vacante de Administrador de OpenText (OpenText Administator) para incorporar a nuestras oficinas de CSC Asturias.
Requisitos (en inglés):
Education: Formación Profesional Grado Superior – Informática Mininum experience: At least 2 years. Minimum requirements:
Profile description: As result of the expansion process of our office in Asturias, CSC is recruiting an OpenText Administrator who will work as a part of an international team deploying stable projects. Professional growth and knowledge acquisition will be fostered.
Asociación sin ánimo de lucro cuyo objetivo es la creación de un colegio profesional de archiveros, bibliotecarios y documentalistas para la Comunidad de Madrid.
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